At fash, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process to ensure a hassle-free experience.
Eligibility for Returns
To be eligible for a return, please make sure that:
- Items are returned within 30 days of the delivery date.
- The items are in their original condition, unworn, unwashed, and with all original tags attached.
- Certain items, such as final sale items, underwear, and swimwear, cannot be returned for hygiene reasons.
How to Initiate a Return
- Contact Us:
Email us at [email protected] or call us at +XXX-XXX-XXXX to initiate your return. Please include your order number and the items you wish to return. - Prepare Your Return:
Carefully package the items in their original packaging or a secure package, along with the return form provided by our customer service team. - Ship the Return:
Use a trackable shipping method to send the package back to the following address:
fash Returns
[Street Address]
[City, State, Zip Code]
[Country]Please note: Return shipping costs are the responsibility of the customer unless the return is due to a faulty or incorrect item received.
Refunds
Once we receive your returned items, we will inspect them and notify you of the approval or rejection of your return.
- Approved Returns: If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
- Rejected Returns: If the returned item does not meet our return criteria (e.g., damaged, worn, or without tags), we will contact you to arrange to have the item returned to you.
Exchanges
We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.
Non-Returnable Items
The following items are non-returnable:
- Final sale items
- Gift cards
- Intimates and swimwear (for hygiene reasons)
- Items not in their original condition or missing tags
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected] with your order number and details. We will ensure the issue is resolved and send you a replacement at no additional cost.
Late or Missing Refunds
If you haven’t received your refund after 7 business days, please:
- Check your bank account for any pending transactions.
- Contact your credit card company, as processing times may vary.
- If you still have not received your refund, contact us at [email protected] for further assistance.
Contact Us
For any further questions or assistance with returns, feel free to contact our customer support team:
Email: [email protected]
Phone: +XXX-XXX-XXXX
Support Hours: Monday – Friday: 9:00 AM – 6:00 PM (Local Time)